Priority Hiring for Customer Service Representatives!

Accenture; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances and bonuses

Training and certification

Paid sick and vacation leaves

Job summary

Accenture in Quezon City, Philippines, is seeking a Customer Service Representative to deliver customer service support according to defined SLAs and call quality standards. The role emphasizes timely resolution of issues and maintaining high customer satisfaction.

The ideal candidate may be an HS/SHS graduate with BPO experience or a college graduate with some BPO exposure, and must be willing to work full-time onsite in Quezon City, with shifting schedules and holiday work as required.

Qualifications

• 2 years of BPO experience for HS/SHS graduates
• 6 months of BPO experience for college graduates
• Willing to work full-time onsite in Quezon City
• Amenable to shifting schedules and holiday work

Responsibilities

• Provide customer service support ensuring call quality and service level requirements.
• Resolve customer inquiries in a timely manner while meeting performance standards.

Skills

BPO experience

Education

HS graduates (old curriculum)

SHS graduates

College graduates

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

The ideal candidate will have the following skills and experience:

• HS graduates (old curriculum) and SHS graduates with at least 2 years of BPO experience; OR

• College graduates with at least 6 months of BPO experience.

• Willing to work full-time onsite in Quezon City

• Amenable to shifting schedules and holiday work.