Accenture Taguig Hiring: Customer Service Representative

Accenture; Taguig; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Allowances & bonuses

Training & certification

Paid sick & vacation leaves

Job summary

Accenture in Taguig City seeks a Customer Service Representative to provide frontline support, ensuring quality and timely resolution of customer inquiries within defined SLAs.

The role requires at least 6 months of BPO experience, strong communication skills, and willingness to work full-time onsite with rotating shifts and holiday coverage.

Qualifications

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.
• Strong communication skills.
• Willing to work full-time onsite in Taguig City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements.
• This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

Strong communication skills

Education

Open HS graduates (old curriculum) and SHS graduates

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open HS graduates (old curriculum) and SHS graduates with at least 6 months of BPO experience.
• Strong communication skills.
• Willing to work full-time onsite in Taguig City
• Amenable to shifting schedules and holiday work.