Customer Service Representative | Virtual Hiring Available

Accenture; Metro Manila; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

HMO coverage

Bonuses & incentives

Training & upskilling

Paid sick leave

Paid vacation leave

Job summary

Accenture is hiring a Customer Service Representative to support customers with timely, quality service on site in Cubao and Mandaluyong. You will help resolve issues, maintain call quality, and meet service level requirements.

Open to college graduates or those who completed at least one year, with at least 1 year in BPO, strong communication skills, and willingness to work shifts including holidays. Accenture offers day‑1 benefits, training, and opportunities for growth.

Qualifications

• Open to college graduates or completed first year of college.
• At least 1 year BPO work experience.
• Willing to work full-time onsite in Cubao and Mandaluyong (Boni).
• Strong communication skills.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR is responsible for providing customer service support according to scope and SLA requirements.
• Ensure call quality and meet customer care needs and resolve issues in a timely fashion.

Skills

Strong communication skills

Education

College graduates or completed 1st year of college

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*

As a Customer Service Representative

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

• Open to College graduates or undergraduates who completed at least 1st year in college
• Must have at least 1 yr BPO work experience
• Willing to work full-time onsite in both Cubao and Mandaluyong (Boni).
• Strong communication skills
• Amenable to shifting schedules and holiday work

*Terms and conditions apply