Customer Service Representative | 1-Day Onsite Hiring Event | Sept 15

Accenture; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Allowances

Company-sponsored training

Paid Sick and Vacation Leaves

Job summary

Accenture Philippines is seeking a Customer Service Representative to join our onsite team in Quezon City. You will provide customer service support according to scope of work and SLAs, ensuring call quality and timely resolution of issues while delivering a positive customer experience.

The ideal candidate has 2 years of BPO experience (HS/SHS) or 6 months with college, willingness to work full-time onsite, and be open to shifting schedules including holidays.

Qualifications

• HS/SHS graduates with at least 2 years of BPO experience or college graduates with at least 6 months of BPO experience.
• On-site role in Quezon City with full-time schedule.
• Willing to work shifts including holidays.

Responsibilities

• Provide customer service support per scope and SLAs.
• Maintain call quality and resolve issues promptly.

Skills

BPO experience

On-site work readiness

Education

HS/SHS graduate

College graduate

Job description

Join Accenture and be part of a team that’s helping organizations innovate, adapt, and reinvent the future.

What’s in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

The ideal candidate will have the following skills and experience:

• HS graduates (old curriculum) and SHS graduates with at least 2 years of BPO experience; OR

• Also open to college graduates with at least 6 months of BPO experience.

• Willing to work full-time onsite in Quezon City

• Amenable to shifting schedules and holiday work.