Customer Service Representative (Voice Account)

Accenture; Philippines; On-site; PHP 167,000 - 301,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances & bonuses

Training & certifications

Paid sick and vacation leaves

Job summary

Accenture Philippines is seeking a Customer Service Representative to join our on-site team in Quezon City. You will deliver responsive customer support, resolve inquiries, and maintain service levels across calls and channels.

This role emphasizes clear communication, 6 months BPO exposure preferred, and the ability to work full-time with shifting schedules. We offer competitive benefits including HMO from day one, training opportunities, and performance incentives.

Qualifications

• Open college graduates or undergraduates who completed at least 1st year in college.
• Must have at least 6 months of BPO experience.
• Willing to work full-time onsite in Quezon City.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and meeting customer care needs and resolving them in a timely fashion.

Skills

Strong communication skills

Education

Open college graduates or undergraduates who completed at least 1st year in college

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open college graduates or undergraduates who completed at least 1st year in college
• Must have at least 6 months of BPO experience.
• Strong communication skills.
• Willing to work full-time onsite in Quezon City
• Amenable to shifting schedules and holiday work.