Customer Support Associate | Hiring for Multiple Locations!

Accenture; Metro Manila; On-site; PHP 279,000 - 402,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances, bonuses and incentives

Training, upskilling and certification

Paid sick and vacation leaves

Job summary

Accenture in Metro Manila is hiring a Customer Service Representative to provide end-to-end customer support onsite. You will ensure call quality and resolve inquiries while meeting SLAs and performance targets.

The ideal candidate has 1 year of BPO experience, strong communication skills, and flexibility for shift work, including holidays. Open to undergraduates or graduates who completed at least one year of college.

Qualifications

• Open to college graduates or college undergraduates who completed at least 1st year in college.
• Must have at least 1 yr BPO work experience.
• Willing to work full-time onsite in Cubao and Mandaluyong (Boni).
• Strong communication skills.
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR provides customer service support per scope of work and service level requirements.
• Ensure call quality and meet customer care standards and resolve issues promptly.

Skills

Strong communication skills

Willing to work shifts

Education

College student or graduate (completed 1st year)

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*
  

Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

The ideal candidate will have the following skills and experience:

• Open to college graduates or college undergraduates who completed at least 1st year in college
• Must have at least 1 yr BPO work experience
• Willing to work full-time onsite in both Cubao and Mandaluyong (Boni).
• Strong communication skills
• Amenable to shifting schedules and holiday work