Customer Service Representative

Accenture; Muntinlupa; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

HMO coverage

Allowances

Company bonuses

Training and certification

Paid sick and vacation leaves

Job summary

Accenture Philippines in Alabang is seeking a Customer Service Representative to deliver excellent support within our defined service levels. Open college graduates or those who completed at least the first year, with a minimum of 1 year of BPO CSR experience, are encouraged to apply.

You will handle customer inquiries, ensure call quality, and help resolve issues promptly. We offer day-1 HMO, allowances, bonuses, training and paid sick/vacation leaves.

Qualifications

• Open college graduates or undergraduates who completed at least 1st year in college.
• Must have at least 1 year of BPO CSR experience.
• Strong communication skills.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. Ensures call quality and meets customer care needs and resolves them in a timely fashion.

Skills

Strong communication skills

Education

Open college graduates or undergraduates who completed at least 1st year in college

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

• Open college graduates or undergraduates who completed at least 1st year in college
• Must have at least 1 year of BPO CSR experience.
• Strong communication skills.
• Willing to work full-time onsite in Alabang
• Amenable to shifting schedules and holiday work.