Premium Telco Non-Voice

Work-1 Manpower Recruitment Services; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Quezon City is seeking an on-site Customer Service Representative to support clients through non-voice channels. The role focuses on delivering exceptional service, handling inquiries, and resolving issues promptly in a call center environment.

The ideal candidate has a High School diploma or equivalent, 0–2 years of experience, and strong English skills, with proven scheduling abilities and a teamwork mindset for daily client interactions.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English, excellent customer service skills, effective scheduling abilities.
• Qualities and Traits: Strong problem-solving skills, team player attitude, ability to communicate clearly.
• Working Conditions: Ability to work in a call center environment with a focus on non-voice communication.

Responsibilities

• Provide exceptional customer service to clients via non-voice communication channels
• Assist customers with inquiries, complaints, or issues in a timely manner
• Schedule appointments and resolve scheduling conflicts
• Collaborate effectively with team members to ensure high standards of service
• Utilize problem-solving skills to address customer concerns and enhance satisfaction

Skills

Proficient in English

Excellent customer service

Scheduling abilities

Education

High School Diploma or equivalent

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service to clients via non-voice communication channels
• Assist customers with inquiries, complaints, or issues in a timely manner
• Schedule appointments and resolve scheduling conflicts
• Collaborate effectively with team members to ensure high standards of service
• Utilize problem-solving skills to address customer concerns and enhance satisfaction

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, excellent customer service skills, effective scheduling abilities
• Qualities and Traits: Strong problem-solving skills, team player attitude, ability to communicate clearly
• Working Conditions: Ability to work in a call center environment with a focus on non-voice communication

English Language Customer Service Scheduling Problem Solving Team Player Call Center Basic Comms Skills English Comms Skills Strong English CommSkills

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