Customer Service Representative

LBOS PH RHQ; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Parental Leave

Special Leave for Women

Job summary

A customer service company is seeking dedicated individuals to fill a full-time position focused on assisting customers through various communication channels. The role requires strong English skills, problem-solving abilities, and the capacity to handle situations calmly. While no previous experience is needed, candidates with a strong work ethic and good technical skills will be favored. The position offers a range of health and wellness benefits, ensuring a supportive work environment.

Qualifications

• No experience required for entry-level positions.
• Possess empowerment to make decisions for effective resolution of customer situations.
• Ability to handle pressurized situations calmly.

Responsibilities

• Receive and respond to customer queries efficiently.
• Collaborate with internal departments for complaint resolution.
• Document call activities and maintain reports.
• Ensure quality of data capture from customers.
• Adhere to call quality parameters and KPIs.

Skills

Customer Service

Problem Solving

Strong Work Ethic

Technical Skills

Interpersonal Skills

Sales Pitching and Closure

Excellent English Language Skills

Multi-tasking

Communication Skills

Education

High/Senior High School

Tools

Excel

Word

Job description

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

• Receive incoming calls from customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
• Work in close collaboration with the internal departments for complaint resolutions and communicate effectively to ensure the customers issue is resolved.
• Attend and respond to customer e-mails and written requests on day to day basis
• Report any technical faults to the NOC/IT Duty Manager via the defined escalation process.
• Document every call activity and escalation in the ticketing tool.
• Adherence to call quality parameters and process mandates.
• Ensure you are achieving your KPI’s resulting in incentives and other performance based bonuses.
• Ensure quality of data capture from customers
• Ensure adherence to product scripting in all customer communications
• Support other department with any other business specific tasks.
• Excellent English Language Skills, vocabulary and diction.
• Maintain reports within Excel and Word
• Strong communication skills required, face to face and over the telephone
• Ability to deal with pressurized situations calmly and efficiently
• Possess empowerment to make decisions to resolve any customer situation effectively
• Excellent Multi-tasking skills, carrying out more than one task simultaneously.
• Previous telecoms industry knowledge would be an added advantage (not mandatory)

Customer Service English Language Problem Solving Team Player Strong Work Ethic Technical Skills People Skills Call Centre Interpersonal Skills Sales Pitching and Closure

Insurance Health & Wellness

Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Unpaid Extended Leave, Vacation Leave

Working Location

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• or other illegal situations.

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