Preferred Accounts Customer Service Specialist

hcmportal; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

UPS is seeking a customer service professional to provide a one-to-one experience for UPS Preferred accounts. You will analyze and resolve problems, handle tracing and claim inquiries, and own customer situations through resolution, including follow-ups and outbound calls.

The role emphasizes strong communication, problem solving, and the ability to work with internal teams such as Billing, Delivery Information and Operations to ensure a seamless customer experience.

Qualifications

• Strong oral and written communication skills.
• Strong problem solving skills.
• Previous customer service experience - Preferred.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Skills

Strong oral and written communication

Strong problem solving

Customer service experience (Preferred

Job description

UPS is seeking a customer service professional to provide a one-to-one experience for UPS Preferred accounts. You will analyze and resolve problems, handle tracing and claim inquiries, and own customer situations through resolution, including follow-ups and outbound calls.

The role emphasizes strong communication, problem solving, and the ability to work with internal teams such as Billing, Delivery Information and Operations to ensure a seamless customer experience.