Customer Service Case Investigator
UPS
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Job summary
UPS Philippines in Pampanga is seeking a permanent Customer Service Specialist to handle inquiries, input and investigate cases, and monitor resolution progress. You will document incoming information, coordinate with teams, and ensure cases are closed efficiently, while upholding UPS standards of service.
This role offers stable employment with a Fortune Global 500 company, focusing on accuracy and customer satisfaction.
Responsibilities
- Handle customer service inquiries and input, investigate cases, field calls, and monitor the process of solving customer issues.
- Document incoming information regarding customer concerns and investigate all evidence until the case is completed.
Job description
UPS Philippines in Pampanga is seeking a permanent Customer Service Specialist to handle inquiries, input and investigate cases, and monitor resolution progress. You will document incoming information, coordinate with teams, and ensure cases are closed efficiently, while upholding UPS standards of service.
This role offers stable employment with a Fortune Global 500 company, focusing on accuracy and customer satisfaction.
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