Preferred Customer Service Agent

hcmportal; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

UPS is seeking a customer service professional to provide a one-to-one experience for UPS Preferred accounts. You will analyze and resolve problems, handle tracing and claim inquiries, and own customer situations through resolution, including follow-ups and outbound calls.

The role emphasizes strong communication, problem solving, and the ability to work with internal teams such as Billing, Delivery Information and Operations to ensure a seamless customer experience.

Qualifications

• Strong oral and written communication skills.
• Strong problem solving skills.
• Previous customer service experience - Preferred.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Skills

Strong oral and written communication

Strong problem solving

Customer service experience (Preferred

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Qualifications

• Strong oral and written communication skills
• Strong problem solving skills
• Previous customer service experience - Preferred

Employee Type

Permanent

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