Preferred Customer Service Agent

Ups Job; Philippines; Hybrid; PHP 200,000 - 320,000; Full time

Job summary

UPS Philippines is seeking a Customer Service Associate to deliver a one-to-one experience for UPS Preferred accounts, analyze issues, and resolve tracing and claims with ownership through resolution.

You will build strong relationships with internal teams such as Billing, Delivery Information and Operations, perform follow-ups, and occasionally make outbound calls to ensure customer satisfaction and issue closure.

Qualifications

• Strong oral and written communication skills.
• Strong problem solving skills.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Skills

Oral and written communication

Problem solving

Job description

**Job Summary** This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. **Responsibilities:*** Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).* Analyzes and resolves Preferred account issues. **Qualifications:** * Strong oral and written communication skills* Strong problem solving skills* Previous customer service experience - Preferred**Art der Anstellung:**Unbefristet