Account Resolution & Customer Care Specialist

UPS International General Services Co.; Pampanga; On-site; PHP 240,000 - 360,000; Full time

Job summary

UPS International General Services Co. is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders.

This role resolves service-related issues, manages tracing and claims inquiries, processes refunds, and handles service recovery, while owning customer concerns through resolution, with proactive follow-ups and outbound calls to ensure timely solutions and exceptional satisfaction.

Qualifications

• College Level or international equivalent.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Skills

Verbal communication

Written communication

Problem solving

Education

College Level or international equivalent

Job description

UPS International General Services Co. is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders.

This role resolves service-related issues, manages tracing and claims inquiries, processes refunds, and handles service recovery, while owning customer concerns through resolution, with proactive follow-ups and outbound calls to ensure timely solutions and exceptional satisfaction.