GBS Sales Resolution Group

hcmportal; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

UPS in the Philippines seeks a customer-focused professional to deliver an end-to-end service experience for UPS Account Executives and our preferred account holders. This role resolves service-related issues, manages tracing and claims inquiries, processes refunds, and drives service recovery while maintaining full ownership of customer concerns through to resolution.

The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer

Qualifications

• College Level or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

Responsibilities

• Resolve service-related inquiries from UPS Account Executives and clients promptly and effectively
• Provide account management support and coordination
• Offer guidance on shipping & tracking services and updates on shipment status
• Support tracing and claims investigations and resolutions
• Handle additional account and shipment requirements to ensure smooth operations
• Collaborate with internal teams to meet customer needs efficiently

Skills

Verbal communication

Written communication

Problem solving

Education

College Level or international equivalent

Job description

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Job Description:

Job Summary
We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

Key Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Qualifications

• College Level or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

Employee Type:

Permanent

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