Customer Resolution & Shipping Support Specialist

hcmportal; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

UPS in the Philippines seeks a customer-focused professional to deliver an end-to-end service experience for UPS Account Executives and our preferred account holders. This role resolves service-related issues, manages tracing and claims inquiries, processes refunds, and drives service recovery while maintaining full ownership of customer concerns through to resolution.

The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer

Qualifications

• College Level or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

Responsibilities

• Resolve service-related inquiries from UPS Account Executives and clients promptly and effectively
• Provide account management support and coordination
• Offer guidance on shipping & tracking services and updates on shipment status
• Support tracing and claims investigations and resolutions
• Handle additional account and shipment requirements to ensure smooth operations
• Collaborate with internal teams to meet customer needs efficiently

Skills

Verbal communication

Written communication

Problem solving

Education

College Level or international equivalent

Job description

UPS in the Philippines seeks a customer-focused professional to deliver an end-to-end service experience for UPS Account Executives and our preferred account holders. This role resolves service-related issues, manages tracing and claims inquiries, processes refunds, and drives service recovery while maintaining full ownership of customer concerns through to resolution.

The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer