Ankuraa Developers is looking for an experienced and customer-focused Pre Sales Executive, drive lead qualification, customer engagement, and site visit conversions. The ideal candidate will oversee lead management, optimize conversion strategies, ensure timely follow-ups, and collaborate with the Sales and Marketing teams to achieve business objectives.
Key Responsibilities
- Lead and manage the Pre-Sales team to achieve lead qualification and site visit targets.
- Oversee lead generation, allocation, tracking, and timely follow-up through CRM.
- Ensure prompt handling of inbound and outbound customer inquiries across calls, emails, WhatsApp, and digital platforms.
- Qualify leads based on customer requirements and schedule site visits for the Sales team.
- Monitor lead-to-site visit and site visit-to-sales conversion ratios.
- Coordinate with the Marketing team to improve lead quality and campaign effectiveness.
- Prepare daily, weekly, and monthly MIS reports on lead performance, conversions, and team productivity.
- Train, mentor, and motivate the Pre-Sales team to enhance communication, product knowledge, and customer handling skills.
- Develop and implement standard operating procedures (SOPs) for lead management and customer engagement.
- Ensure an excellent customer experience by maintaining timely and professional communication.
- Analyze market trends, customer feedback, and competitor activities to improve pre-sales strategies.
- Collaborate with Sales, CRM, and Marketing teams to ensure seamless customer handover and support business growth.
Required Skills
- Strong leadership and team management skills.
- Excellent communication, presentation, and customer relationship management abilities.
- Proven experience in lead management, CRM systems, and sales funnel optimization.
- Strong analytical and reporting skills.
- Ability to work in a target-driven environment and manage multiple priorities.
- Proficiency in CRM software and Microsoft Office (Excel, Word, PowerPoint).
Preferred Industry
Real Estate, Property Development, Construction, Banking, Insurance, or Hospitality.