POS & Payments Tech Support Specialist

Global Payments Inc.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Support Representative to join our Client Application Support team in Quezon City. You will handle technical inquiries, diagnose issues using our tools, and document all interactions to ensure quality service.

This role requires at least 1 year in a technical support role within a BPO environment, strong communication, and the ability to work onsite and across multiple channels including phone and email.

Qualifications

• 1+ year of experience in a technical support role within a contact center or BPO environment.
• Working knowledge of operating systems and standard troubleshooting procedures.
• Comfortable using CRM or ticketing platforms to log and resolve issues.
• Strong verbal and written communication to explain issues clearly to non-technical users.
• Excellent customer service skills and ability to stay professional under pressure.
• Willing to support clients across multiple channels (phone and email).
• Amenable to shifting schedules, including weekends and holidays.

Responsibilities

• Handle technical inquiries across channels and resolve issues promptly.
• Diagnose concerns using systems and tools to provide effective solutions.
• Accurately record all interactions and case details.

Skills

Technical support experience

Operating systems knowledge

CRM / ticketing platforms

Strong communication skills

Customer service excellence

Multi-channel support

Education

High School Diploma or Equivalent

Tools

CRM platforms

Job description

Global Payments Inc. is seeking a Technical Support Representative to join our Client Application Support team in Quezon City. You will handle technical inquiries, diagnose issues using our tools, and document all interactions to ensure quality service.

This role requires at least 1 year in a technical support role within a BPO environment, strong communication, and the ability to work onsite and across multiple channels including phone and email.