Technical Support Representative

Global Payments Process Centre, Inc.; Philippines; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

Onsite at Vertis North

Job summary

Global Payments Process Centre, Inc. is seeking a Technical Support Representative to join the Client Application Support team in Manila. You will handle technical inquiries across channels, diagnose issues, and document all interactions.

The role requires at least 1 year in a technical support setting, strong communication, and the ability to work onsite at Vertis North, Quezon City. Prior experience with POS devices and payment systems is a plus.

Qualifications

• High School Diploma or Equivalent.
• At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting.
• Working knowledge of operating systems and standard troubleshooting procedures.
• Comfortable using CRM or ticketing platforms to log and resolve issues.
• Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users.
• Excellent customer service skills, with the ability to remain professional and composed under pressure.
• Must be willing to support clients across multiple channels, including phone calls and emails.
• Willing to work onsite at Vertis North, Quezon City.
• Amenable to shifting schedules, including weekends and holidays.

Responsibilities

• Resolves client and/or merchant technical support issues across channels for POS products.
• Enters required data into databases while resolving customer issues and meeting quality goals.

Skills

Strong communication

Customer service

Multi-channel support

Technical troubleshooting

CRM platforms

Verbal & written

Education

High School Diploma or Equivalent

Tools

CRM platforms

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever evolving Client Application Support team and help shape the future of global commerce.

What you’ll own

• Customer Support: Handle technical inquiries across channels and resolve issues promptly.

• Troubleshooting: Diagnose concerns using systems and tools to provide effective solutions.

• Documentation: Accurately record all interactions and case details.

What you’ll bring

• High School Diploma or Equivalent

• At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting

• Working knowledge of operating systems and standard troubleshooting procedures

• Comfortable using CRM or ticketing platforms to log and resolve issues

• Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users

• Excellent customer service skills, with the ability to remain professional and composed under pressure

• Must be willing to support clients across multiple channels, including phone calls and emails

• Willing to work onsite at Vertis North, Quezon City

• Amenable to shifting schedules, including weekends and holidays

It’s a bonus if you have

• Prior experience handling payment processing systems, POS devices, or similar technology platforms

• Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)

• Exposure to remote access tools and more advanced diagnostic platforms

What Part Will You Play?

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.