Multi-Channel Customer Support Specialist - Onsite QC

Global Payments Inc.; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Global Payments Inc. in Quezon City is seeking a Customer Service Representative to join our Client Services Operations Team and help shape the future of global commerce.

You will respond to inquiries across phone, email, and chat, resolve concerns, and escalate complex issues as needed. A High School Diploma or equivalent and 6 months to 1 year in a customer support role within a contact center or BPO are required, with strong English skills and professionalism under pressure.

Qualifications

• High School diploma or equivalent.
• 6 months to 1 year of experience in customer support within a contact center or BPO.
• Strong English communication skills - verbal and written.
• Excellent customer service skills, able to remain professional under pressure.
• Willing to work in Pure Voice or Blended (Phone, Email, Chat) support environments.
• Amenable to shifting schedules, including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

Responsibilities

• Respond to inquiries across multiple channels and resolve concerns.
• Handle routine service requests and escalate when needed.
• Maintain product knowledge and coordinate with teams to meet customer needs.
• Respond to Tier 1 payment and account-related requests (activations, payments, updates).
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

Skills

English communication

Customer service

Professional under pressure

Education

High School Diploma

Job description

Global Payments Inc. in Quezon City is seeking a Customer Service Representative to join our Client Services Operations Team and help shape the future of global commerce.

You will respond to inquiries across phone, email, and chat, resolve concerns, and escalate complex issues as needed. A High School Diploma or equivalent and 6 months to 1 year in a customer support role within a contact center or BPO are required, with strong English skills and professionalism under pressure.