Day-Shift Multichannel Customer Support Specialist

Global Payments Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Global Payments Inc. is hiring for a customer support role based in Quezon City. The position involves responding to inquiries across channels, handling routine calls, and resolving issues with a focus on customer satisfaction.

You will maintain up-to-date product knowledge, work with various teams, and document data accurately in client systems. Weekend/holiday shifts and onsite work are part of the expectations.

Qualifications

• High School diploma or equivalent.
• 6–12 months experience in customer support in contact center/BPO.
• Strong English communication, both verbal and written.
• Excellent customer service and ability to stay professional under pressure.
• Willing to work in Pure Voice or Blended support depending on business needs.
• Willing to shift schedules including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

Responsibilities

• Respond to inquiries across channels and resolve concerns.
• Handle routine calls and escalate when needed.
• Maintain product knowledge and coordinate with teams.
• Navigate client systems and databases, enter required data.
• Resolve Tier 1 payment and account-related requests.
• Escalate unresolved issues to senior representatives or designated departments.

Skills

Customer support

English proficiency

Communication

Multitasking

Education

High School Diploma or Equivalent

Tools

CRM tools

Job description

Global Payments Inc. is hiring for a customer support role based in Quezon City. The position involves responding to inquiries across channels, handling routine calls, and resolving issues with a focus on customer satisfaction.

You will maintain up-to-date product knowledge, work with various teams, and document data accurately in client systems. Weekend/holiday shifts and onsite work are part of the expectations.