POS & Payments Success Specialist

Adventure Consultancy Solutions Philippines Inc.; Makati; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work setup

Day 1 HMO

Company-provided equipment

Life insurance

Job summary

Adventure Consultancy Solutions Philippines Inc. is hiring a customer-focused technical support professional. You will bridge customers, payment technology, and internal technical teams to deliver first-line support for onboarding, configuration, and payment-related requests.

The role emphasizes clear guidance, documentation, and timely resolution. 1–2 years in a similar role, strong communication, and a hybrid work setup are preferred.

Qualifications

• Bachelor's degree required.
• 1–2 years in technical or merchant support.
• Experience in BPO/fintech/payments is a plus.
• Experience supporting international customers is an advantage.
• Strong written and verbal communication skills.

Responsibilities

• Serve as first point of contact for customer inquiries via phone, email, and chat.
• Diagnose and resolve basic technical issues with clear guidance.
• Manage user administration including account creation and password resets.
• Validate system data and maintain accurate records.
• Generate reports using predefined configurations and templates.
• Assist with merchant onboarding and system configuration.
• Support e-commerce platform setup and payment-method configuration.
• Troubleshoot basic integrations and connectivity issues.
• Process approved financial transactions in line with procedures.
• Document cases, transactions, and resolutions in the ticketing system.

Skills

Customer support

Technical understanding

Communication

Analytical thinking

Time management

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Job description

Adventure Consultancy Solutions Philippines Inc. is hiring a customer-focused technical support professional. You will bridge customers, payment technology, and internal technical teams to deliver first-line support for onboarding, configuration, and payment-related requests.

The role emphasizes clear guidance, documentation, and timely resolution. 1–2 years in a similar role, strong communication, and a hybrid work setup are preferred.