Tech Support Specialist II: Hardware, Software, Networking

Global Payments Inc.; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking a customer service professional to resolve end-user issues with hardware, software and networking support in a call center environment.

Responsibilities include fielding support requests via calls, email, or chat, data entry of merchant information, and scheduling installations of Global Payments products. Strong communication and data-entry skills are essential.

Qualifications

• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.
• Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.

Responsibilities

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
• Provide tier 2 support for products released to Customer Service
• Other duties as required by business conditions or as assigned.

Skills

Technical support

Communication skills

Problem solving

Typing 40 wpm

Independent work

Attention to detail

Education

High school education

Tools

Microsoft Office

Google G-Suite

Job description

Global Payments Inc. in the Philippines is seeking a customer service professional to resolve end-user issues with hardware, software and networking support in a call center environment.

Responsibilities include fielding support requests via calls, email, or chat, data entry of merchant information, and scheduling installations of Global Payments products. Strong communication and data-entry skills are essential.