POS Field Technician(Lipa City| Direct | Must have own motorcycle)

Tangent Solutions, Inc.; Batangas City; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Permanent and Direct employment

NCR salary rate + PHP 3,000 Motorcycle Allowance

Free accommodation and transportation during training

HMO and life insurance

Other Company bonuses

Job summary

A leading technology solutions provider is seeking a Field Technician in Batangas City. The role involves deploying POS terminals, providing technical support, and ensuring client satisfaction. Ideal candidates will have a motorcycle and technical vocational education. Candidates will receive a competitive salary with benefits including HMO and transportation allowances, and must be willing to work flexible hours, including holidays.

Qualifications

• Must have a motorcycle, updated driver's license, and ORCR.
• Experience providing good customer service is an advantage.
• Willing to work on holidays and overtime as required.

Responsibilities

• Deploy new terminals and peripherals in accordance with customer specifications.
• Test and calibrate installed equipment to ensure proper functionality.
• Provide training to merchants on terminal functionality.
• Diagnose and resolve technical issues efficiently.
• Maintain professional communication with customers regarding service status.

Skills

Computer literacy

Customer service

Ability to work independently

Team collaboration

Fieldwork willingness

Education

Technical Vocational graduate

Technical-related college degree or undergraduate

Tools

Basic Windows Applications

Job description

POS Field Technician(Lipa City| Direct | Must have own motorcycle)

Job Description

Pay in Crypto, Equity Incentive Plan

Paid Time Off

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

What you'll get?

• Permanent and Direct employment (Not under agency)
• NCR salary rate + PHP 3,000 Motorcycle Allowance
• Free accommodation and transportation during the training period
• HMO and life insurance
• Other Company bonuses

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

JOB SUMMARY:

• The Field Technician plays a crucial role in the efficient and effective fulfillment and management of clients’ service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.
• Service request fulfillment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion.
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchant’s cashiers understand the functionality, basic care and security of the deployed terminals.
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done.
• Submission of Field Service Reports: Comply with the company’s policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the company’s policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment.
• Others: Attend scheduled trainings and meetings from time to time.
• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver’s license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained.

Working Location

Lipa City.