POS Field Technician(Malolos, Bulacan | Direct | Must have own motorcycle)

Tangent Solutions, Inc.; Tabang; On-site; PHP 156,000 - 246,000; Full time

Benefits offered by this job

Paid training

Free accommodation during training

Gas reimbursement

HMO and life insurance

Gas reimbursement

Paid training

Job summary

A leading POS terminal company in the Philippines is seeking a Field Technician to efficiently manage client service requests. The role involves deploying and testing terminals, providing merchant training, troubleshooting issues, and maintaining professional communication with clients. Candidates should possess a Technical Vocational diploma or degree, computer literacy, and a willingness to work in the field and on holidays. Competitive salary and benefits package are offered, including paid training and allowances.

Qualifications

• Technical Vocational graduate or a related college degree.
• Computer literate and knowledgeable in Basic Windows Applications.
• Experience in providing good customer service is an advantage.
• Motorcycle with valid license and ORCR.
• Experience in customer service is a plus.
• Willing to work in field and in holidays/overtime.
• Willing to be trained.

Responsibilities

• Ensure effective fulfillment of client service requests.
• Deploy new terminals or replace previous installations.
• Test and calibrate installed equipment for functionality.
• Train merchants on terminal functionality and care.
• Diagnose and resolve technical malfunctions.
• Submit field service and related reports on time and liquidate field expenses.

Skills

Customer service experience

Technical troubleshooting

Fieldwork willingness

Communication skills

Problem solving

Education

Technical Vocational graduate or related college degree

Tools

Basic Windows Applications

Job description

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

What you'll get?

• Permanent and Direct employment (Not under agency)
• NCR salary rate + PHP 3,000 Motorcycle Allowance
• Paid training
• Free accommodation and transportation during the training period
• Gas reimbursement
• HMO and life insurance

Other Company Bonuses

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

Job Summary

• The Field Technician plays a crucial role in the efficient and effective fulfillment and management of clients service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.
• Service request fulfillment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customers specifications and requirements, including agreed service turnaround time or completion.
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchants cashiers understand the functionality, basic care and security of the deployed terminals.
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done
• Submission of Field Service Reports: Comply with the companys policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the companys policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment.
• Others: Attend scheduled trainings and meetings from time to time.
• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated drivers license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained.