POS Field Technician (Pasay City Based | NCR rate | Must have own motorcycle)

Tangent Solutions, Inc.; Pasay; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Permanent employment

Motorcycle allowance

Training bootcamp

Job summary

A leading technology company is looking for a POS Field Technician based in Pasay City. The role involves managing service requests for POS terminals, including installation and troubleshooting. Candidates should have a vocational background, customer service skills, and a motorcycle. Permanent employment with a Metro Manila rate plus allowances and training provided.

Qualifications

• Must have a motorcycle, updated driver's license, and ORCR.
• Willing to work on holidays and render overtime/on-call as required.
• Willing to be trained in the Manila office.

Responsibilities

• Receive and safekeep POS terminals and peripherals.
• Deploy new terminals and provide on-site support.
• Train merchants on terminal functionality and care.
• Diagnose technical issues and provide assistance.
• Maintain communication with customers regarding service.

Skills

Technical Vocational graduate

Computer literate

Customer service background

Ability to work independently

Fieldwork willing

Education

Technical-related college degree or undergraduate

Job description

POS Field Technician (Pasay City Based | NCR rate | Must have own motorcycle)

Join to apply for the POS Field Technician (Pasay City Based | NCR rate | Must have own motorcycle) role at Tangent Solutions, Inc.

Calling all IT and POS terminal enthusiasts! The largest non-bank POS terminal network in the Philippines is hiring. Join our expansion as we look for 30 qualified Field Technicians in the Philippines.

What you'll get?

• Permanent and Direct employment (Not under agency)
• Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
• Motorcycle Allowance
• Training Bootcamp for new hires

Job Description and Qualifications

The Field Technician plays a crucial role in efficiently and effectively fulfilling and managing clients service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.

Responsibilities

• Receive and safekeep POS terminals, accessories, and peripherals at all times until the scheduled deployment
• Keep track and hold full responsibility and accountability over all received company assets in view of the field service assignment.
• Check application installed, ensure accuracy and completeness of all the necessary downloaded profiles/data in the POS Terminal prior to installation.
• Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customers specifications.
• Test and calibrate installed equipment to ensure proper functionality and performance.
• Provide training to merchants to ensure that all merchants cashiers understand the functionality, basic care and security of the deployed terminals.
• Diagnose and resolve technical issues and malfunctions efficiently.
• Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Accomplish in full the required details in the field service and other related reports for every field service done.

Qualifications

• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated drivers license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained in our Manila office.

Renewed job posting – submission open until positions are filled.