POS Field Technician(San Ildefonso, Bulacan | Direct | Must have own motorcycle)

Tangent Solutions, Inc.; Bulacan; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Permanent and direct employment

NCR salary rate + PHP 3,000 Motorcycle Allowance

Paid training

Free accommodation during training

Gas reimbursement

HMO and life insurance

Life insurance

Job summary

A leading technology solutions provider is hiring a Field Technician based in Bulacan, Philippines. The role involves managing service requests, deploying and testing equipment, and providing on-site support to customers. Successful candidates must possess technical and customer service skills, a motorcycle, and a relevant educational background. This is a permanent position with attractive benefits including paid training, accommodation during training, and additional allowances.

Qualifications

• Technical Vocational graduate or any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver's license, and ORCR.
• Experience in providing good customer service is an advantage.
• Willing to do fieldwork and work on holidays.
• Willing to be trained.

Responsibilities

• Fulfill and manage clients service requests efficiently.
• Deploy new terminals and provide on-site checking.
• Test and calibrate installed equipment for functionality.
• Train merchants on functionality and care of deployed terminals.
• Provide on-site technical support to customers.
• Maintain clear communication with customers.
• Submit field service and related reports on time.
• Manage and hold responsibility for company assets.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Inventory management

Ability to work independently

Education

Technical Vocational graduate or related college degree

Job description

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

What you'll get?

• Permanent and Direct employment (Not under agency)
• NCR salary rate + PHP 3,000 Motorcycle Allowance
• Paid training
• Free accommodation and transportation during the training period
• Gas reimbursement
• HMO and life insurance

Other Company Bonuses

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

Job Summary

• The Field Technician plays a crucial role in the efficient and effective fulfillment and management of clients service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.
• Service request fulfillment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customers specifications and requirements, including agreed service turnaround time or completion.
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchants cashiers understand the functionality, basic care and security of the deployed terminals.
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done
• Submission of Field Service Reports: Comply with the companys policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the companys policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment.
• Others: Attend scheduled trainings and meetings from time to time.
• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated drivers license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained.