POS Field Technician(Gumaca, Quezon | Direct | Must have own motorcycle)

Tangent Solutions, Inc.; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Permanent employment

Motorcycle allowance

Paid training

Free accommodation during training

Transportation during training

Gas reimbursement

HMO and life insurance

Other company bonuses

Job summary

Tangent Solutions, Inc. is seeking a Field Technician in the Philippines to manage asset receiving, deployment, testing, and post-deployment services. You will train merchants, troubleshoot issues, and provide on-site support while maintaining clear client communication and thorough service reports.

The role requires fieldwork readiness, a technical background, and a valid motorcycle license with an ORCR. Willingness to work holidays and overtime is a plus.

Qualifications

• Technical/Vocational graduate or technical degree or undergraduate.
• Computer literate and able to use Basic Windows applications.
• Willing to do fieldwork and work on holidays/overtime as required.
• Must have motorcycle, updated driver’s license, and ORCR.

Responsibilities

• Deploy new terminals and/or peripherals, or replace installations; provide on-site checks and services per customer specs.
• Test and calibrate deployed equipment to ensure proper function.
• Provide merchant training on terminals and security.
• Diagnose and resolve technical issues.
• Offer on-site technical support and clear communication with customers.
• Complete field service reports and submit on time.
• Liquidate field expenses per policy.
• Maintain inventory and accountability of assets.

Skills

Basic Windows applications

Field work readiness

Customer service

Education

Technical Vocational graduate

Technical-related college degree

Tools

Motorcycle

Driver's license

ORCR

Job description

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

What you'll get?

• Permanent and Direct employment (Not under agency)
• NCR salary rate + PHP 3,000 Motorcycle Allowance
• Paid training
• Free accommodation and transportation during the training period
• Gas reimbursement
• HMO and life insurance
• Other Company bonuses

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

JOB SUMMARY:

• The Field Technician plays a crucial role in the efficient and effective fulfillment and management of clients’ service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.

• Service request fulfillment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion.
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchant’s cashiers understand the functionality, basic care and security of the deployed terminals.
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done
• Submission of Field Service Reports: Comply with the company’s policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the company’s policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment.
• Others: Attend scheduled trainings and meetings from time to time.
• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver’s license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained.