POS Field Technician ( Angeles City Based | NCR rate | Must have own motorcycle)

Tangent Solutions, Inc.; Philippines; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Motorcycle Allowance

Training Bootcamp for new hires

Permanent employment

Job summary

A leading IT services provider in the Philippines is seeking a POS Field Technician. This role involves managing client service requests, providing merchant training, and ensuring technical support for POS terminals. Candidates must have a technical background, a motorcycle, and a driver’s license, with a willingness to work during holidays. The company offers permanent, full-time employment with a competitive salary and allowances.

Qualifications

• Must have a motorcycle, updated driver’s license, and ORCR.
• Willing to work on holidays and render overtime when required.
• Experience in customer service is an advantage.

Responsibilities

• Manage and fulfill client service requests from asset receiving to reporting.
• Provide training to merchants on the functionality of deployed terminals.
• Diagnose and resolve technical issues efficiently.

Skills

Technical Vocational graduate or related degree

Computer literate

Good customer service

Ability to work independently

Fieldwork willingness

Education

Technical-related college degree

Tools

Motorcycle

Driver's license

ORCR

Job description

POS Field Technician (Angeles City Based | NCR rate | Must have own motorcycle)

Calling all IT and POS terminal enthusiasts! The largest non-bank POS terminal network in the Philippines is hiring. Join our expansion as we look for 30 qualified Field Technicians in the Philippines.

What you’ll get:

• Permanent and Direct employment (Not under agency)
• Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
• Motorcycle Allowance.
• Training Bootcamp for new hires.

Responsibilities

• Play a crucial role in fulfilling and managing client service requests, from asset receiving and safekeeping through preparation, testing, deployment, post‑deployment, and reporting, including asset care and management.

Inventory Management

• Receive and safekeep POS terminals, accessories, and peripherals until scheduled deployment.
• Keep track and hold full responsibility and accountability over all received company assets in view of the field service assignment.

Terminal Preparation

• Check application installed, ensure accuracy and completeness of all necessary downloaded profiles/data in the POS Terminal prior to installation.

Deployment and Servicing

• Deploy new terminals and/or peripherals or replace previous installations, provide on‑site checking, reprogramming or deprogramming and other services according to customer specifications and requirements, including agreed service turnaround time or completion.

Testing and Calibration

• Test and calibrate installed equipment to ensure proper functionality and performance.

Merchant Training

• Provide training to merchants to ensure that all merchant cashiers understand the functionality, basic care and security of the deployed terminals.

Troubleshooting

• Diagnose and resolve technical issues and malfunctions efficiently.

On‑Site Support

• Provide on‑site technical support and assistance to customers, addressing their concerns and resolving issues promptly.

Communication

• Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post‑deployment service done.

Service Reports

• Accomplish in full the required details in the field service and other related reports for every field service done.

Qualifications

• Technical Vocational graduate/any Technical‑related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver’s license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do fieldwork.
• Willing to work on holidays and render overtime/on‑call per business requirement.
• Willing to be trained in our Manila office.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Sales and General Business

Industries

• IT Services and IT Consulting

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