POS Field Technician (Paranaque City Based | NCR rate | Must have own motorcycle)

Tangent Solutions, Inc.; Parañaque; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Permanent employment

Salary increase based on performance

Training bootcamp for new hires

Job summary

A major POS terminal network provider in the Philippines is looking for a Field Technician based in Parañaque City. This role involves managing service requests, providing technical support, and maintaining inventory of POS terminals. Candidates must have their own motorcycle, a driver’s license, and a technical background. Competitive compensation based on performance is offered, along with a bootcamp training for new hires.

Qualifications

• Must have own motorcycle and updated driver’s license.
• Experience in providing good customer service is an advantage.
• Willing to be trained in our Manila office.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained in our Manila office.

Responsibilities

• Manage client service requests from asset receiving through deployment.
• Provide on-site technical support and assistance to customers.
• Keep track of all received assets and maintain inventory.
• Deploy new terminals and/or peripherals or replace previous installations.
• Provide on-site checking, reprogramming or deprogramming, and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion.
• Test and calibrate installed equipment to ensure proper functionality and performance.
• Provide training to merchants to ensure that all merchant cashiers understand the functionality, basic care, and security of the deployed terminals.
• Diagnose and resolve technical issues and malfunctions efficiently.
• Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Accomplish in full the required details in the field service and other related reports for every field service done.

Skills

Computer/Device troubleshooting

Customer Service

Driving Motorcycle

Technical Skills

Education

Technical Vocational graduate/any Technical-related college degree

Job description

POS Field Technician (Paranaque City Based | NCR rate | Must have own motorcycle)

Job Description

The largest non-bank POS terminal network in the Philippines is hiring. Join our expansion as we look for 30 qualified Field Technicians across the Philippines.

What You’ll Get

• Permanent and direct employment (not under agency)
• Metro Manila (minimum wage) rate with salary increase based on performance/eligibility
• Training bootcamp for new hires

Field Technician – Job Description

The Field Technician plays a crucial role in efficiently and effectively fulfilling and managing clients’ service requests — from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.

Responsibilities

Inventory Management

• Receive and safekeep POS terminals, accessories, and peripherals at all times until the scheduled deployment
• Keep track and hold full responsibility and accountability over all received company assets in view of the field service assignment

Terminal Preparation

• Check applications installed and ensure accuracy and completeness of all necessary downloaded profiles/data in the POS terminal prior to installation

Deployment and Servicing

• Deploy new terminals and/or peripherals or replace previous installations
• Provide on-site checking, reprogramming or deprogramming, and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion

Testing and Calibration

• Test and calibrate installed equipment to ensure proper functionality and performance
• Provide training to merchants to ensure that all merchant cashiers understand the functionality, basic care, and security of the deployed terminals

Troubleshooting

• Diagnose and resolve technical issues and malfunctions efficiently

On-Site Support

• Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly

Communication

• Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done

Service Reports

• Accomplish in full the required details in the field service and other related reports for every field service done
• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver’s license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained in our Manila office.

Required Skills

• Computer/Device troubleshooting
• Customer Service
• Driving Motorcycle
• Technical Skills