POS Field Technician(Gumaca, Quezon | Direct | Must have own motorcycle)

Tangent Solutions, Inc.; Quezon; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Paid training

Free accommodation during training

Gas reimbursement

Health insurance and life insurance

Job summary

A leading technology solutions provider in Palawan is seeking a Field Technician to manage and fulfill service requests for clients. The role requires deploying and testing terminals, providing hands-on training to merchants, and troubleshooting technical issues on-site. Candidates must possess a technical degree, a motorcycle, and customer service experience. This position ensures tasks are completed with accountability and requires working independently and as part of a team.

Qualifications

• Must have a motorcycle, updated driver's license, and ORCR.
• Willing to do fieldwork and work on holidays.
• Able to troubleshoot and resolve technical issues.

Responsibilities

• Fulfill service requests by deploying terminals and equipment.
• Test and calibrate equipment for functionality.
• Provide training to merchants on terminal use.
• Submit field service and expense reports on time.

Skills

Customer service experience

Computer literacy

Ability to work independently

Team collaboration

Education

Technical Vocational graduate or Technical-related college degree

Job description

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

What you’ll get?

• Permanent and Direct employment (Not under agency)
• NCR salary rate + PHP 3,000 Motorcycle Allowance
• Paid training
• Free accommodation and transportation during the training period
• Gas reimbursement
• HMO and life insurance

Other Company Bonuses

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

Job Summary

• The Field Technician plays a crucial role in the efficient and effective fulfillment and management of clients service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.
• Service request fulfillment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customers specifications and requirements, including agreed service turnaround time or completion.
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchants cashiers understand the functionality, basic care and security of the deployed terminals.
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done.
• Submission of Field Service Reports: Comply with the company’s policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the company’s policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment.
• Others: Attend scheduled trainings and meetings from time to time.
• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated drivers license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained.