Portuguese Technical Support Specialist – Onsite & Rotating

J-K Network Services; Quezon City; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

Performance bonus

Job summary

A BPO company is seeking a Portuguese Technical Support representative in Quezon City. The role requires proficiency in Portuguese and English, with at least one year of customer service experience. Responsibilities include assisting users with technical queries and troubleshooting issues. This position offers a competitive salary and performance bonus. Open to Filipino and foreign candidates with valid residency status.

Qualifications

• Open to Filipino candidates proficient in Portuguese and English.
• With at least 1 year of experience in a customer service or call center role.
• Willing to work onsite and on a rotational schedule.

Responsibilities

• Providing assistance to external users of technical products or services.
• Provide basic troubleshooting for customer issues.
• Follow appropriate escalation path to resolve technical issues.
• Prepare complete and accurate report on issues received.
• Perform other related tasks as needed.

Skills

Proficient in Portuguese

Proficient in English

Customer service skills

Job description

A BPO company is seeking a Portuguese Technical Support representative in Quezon City. The role requires proficiency in Portuguese and English, with at least one year of customer service experience. Responsibilities include assisting users with technical queries and troubleshooting issues. This position offers a competitive salary and performance bonus. Open to Filipino and foreign candidates with valid residency status.