Portuguese Technical Support

J-K Network Services; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Performance Bonus

Monthly incentives

13th month pay

Leave credits

Health Maintenance Organization (HMO) benefits

Annual Performance Rating

Night Differential Pay

Overtime Pay

Program Incentives- program specific

Night Differential Pay

Overtime Pay

Job summary

An American outsourcing company is seeking a Portuguese Technical Support representative to assist users with technical inquiries and troubleshoot issues. The ideal candidate will be fluent in Portuguese and English and have at least one year of customer service experience. This position requires onsite work in the Philippines, on a rotational schedule. Benefits include performance bonuses, incentives, and government mandated benefits.

Qualifications

• Open to Filipino candidates with language proficiency.
• Minimum 1 year experience in customer service or call center roles.
• Willing to work onsite and on a rotational schedule.

Responsibilities

• Assist external users with technical product inquiries.
• Provide troubleshooting for hardware, software, and networking issues.
• Resolve technical issues through appropriate escalation.
• Prepare accurate reports on customer issues.
• Perform related tasks as needed.

Skills

Proficient in Portuguese

Proficient in English

Customer service skills

Call center

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Employee of the Month Award, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: It is an American outsourcing company that provides information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.

Position: Portuguese Technical Support

Company Industry: BPO Company

Work Schedule: Shifting Schedule

Work Set-up: Onsite Set-Up

BENEFITS:

• Monthly incentives (based on your KPI and attendance)
• 13th month (annual)
• Can get all Company promos and discounts
• Leave credits
• HMO
• Annual Performance Rating
• Programs and rewards recognition
• Performance Bonus- Based on the Performance Bonus Policy
• Program Incentives- Program Specific
• Night Differential Pay
• Overtime Pay

JOB REQUIREMENTS:

• Open to Filipino candidates proficient in Portuguese and English
• Open to foreign nationals holding a 13A, permanent, or temporary resident visa
• With at least 1 year of experience in a customer service or call center role
• Willing to work onsite and on a rotational schedule

JOB RESPONSIBILITIES:

• Providing assistance to external users of the client’s technical products or services with regards to their questions or concerns
• Provide Basic Troubleshooting for customers issues in hardware, software, networking or other designated products
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
• Prepare a complete and accurate report on the issues received
• Perform other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS):

• Recruitment Interview
• Online Assessment
• Hiring Managers Interview
• Language Assessment
• Job Offer

Working Location

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