Portuguese Technical Support Onsite with KPI Bonuses HMO

J-K Network Services; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Performance Bonus

Monthly incentives

13th month pay

Leave credits

Health Maintenance Organization (HMO) benefits

Annual Performance Rating

Night Differential Pay

Overtime Pay

Job summary

An American outsourcing company is seeking a Portuguese Technical Support representative to assist users with technical inquiries and troubleshoot issues. The ideal candidate will be fluent in Portuguese and English and have at least one year of customer service experience. This position requires onsite work in the Philippines, on a rotational schedule. Benefits include performance bonuses, incentives, and government mandated benefits.

Qualifications

• Open to Filipino candidates with language proficiency.
• Minimum 1 year experience in customer service or call center roles.
• Willing to work onsite and on a rotational schedule.

Responsibilities

• Assist external users with technical product inquiries.
• Provide troubleshooting for hardware, software, and networking issues.
• Resolve technical issues through appropriate escalation.
• Prepare accurate reports on customer issues.
• Perform related tasks as needed.

Skills

Proficient in Portuguese

Proficient in English

Customer service skills

Job description

An American outsourcing company is seeking a Portuguese Technical Support representative to assist users with technical inquiries and troubleshoot issues. The ideal candidate will be fluent in Portuguese and English and have at least one year of customer service experience. This position requires onsite work in the Philippines, on a rotational schedule. Benefits include performance bonuses, incentives, and government mandated benefits.