Bilingual Portuguese Tech Support Specialist (Onsite)

J-K Network Services; Muntinlupa; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

Monthly incentives (based on KPI and attendance)

13th month (annual)

Company promos and discounts

Leave credits

HMO

Annual Performance Rating

Programs and rewards recognition

Performance Bonus - Based on the Performance Bonus Policy

Program Specific Incentives

Night Differential Pay

Overtime Pay

Job summary

An American outsourcing company is seeking a Portuguese Technical Support representative to provide assistance to external users. The ideal candidate will have a strong customer service background and be proficient in both Portuguese and English. This onsite position in Metro Manila offers a competitive salary of Php 85,000 gross and includes various benefits such as monthly incentives and performance bonuses.

Qualifications

• Open to Filipino candidates proficient in Portuguese and English.
• Open to foreign nationals holding a 13A, permanent, or temporary resident visa.
• At least 1 year of experience in a customer service or call center role.

Responsibilities

• Providing assistance to external users of the client's technical products or services.
• Basic troubleshooting for customer issues in hardware, software, networking.
• Follow appropriate escalation path to resolve technical issues.

Skills

Proficient in Portuguese

Proficient in English

Customer service experience

Job description

An American outsourcing company is seeking a Portuguese Technical Support representative to provide assistance to external users. The ideal candidate will have a strong customer service background and be proficient in both Portuguese and English. This onsite position in Metro Manila offers a competitive salary of Php 85,000 gross and includes various benefits such as monthly incentives and performance bonuses.