Portuguese Technical Support ( Php 85,000 + Performance Bonus)

J-K Network Services; Quezon City; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

Performance bonus

Job summary

A BPO company is seeking a Portuguese Technical Support representative in Quezon City. The role requires proficiency in Portuguese and English, with at least one year of customer service experience. Responsibilities include assisting users with technical queries and troubleshooting issues. This position offers a competitive salary and performance bonus. Open to Filipino and foreign candidates with valid residency status.

Qualifications

• Open to Filipino candidates proficient in Portuguese and English.
• With at least 1 year of experience in a customer service or call center role.
• Willing to work onsite and on a rotational schedule.

Responsibilities

• Providing assistance to external users of technical products or services.
• Provide basic troubleshooting for customer issues.
• Follow appropriate escalation path to resolve technical issues.
• Prepare complete and accurate report on issues received.
• Perform other related tasks as needed.

Skills

Proficient in Portuguese

Proficient in English

Customer service skills

Job description

Portuguese Technical Support ( Php 85,000 + Performance Bonus)

Negotiable

Job Description

COMPANY PROFILE: It is an American outsourcing company that provides information management, customer service management to its clients. The company also handles communications, technology, retail, financial services, government markets and healthcare.

Position

Portuguese Technical Support

Company Industry

BPO Company

Work Schedule

Shifting Schedule

Work Set-up

Onsite Set-Up

JOB REQUIREMENTS

• Open to Filipino candidates proficient in Portuguese and English.
• Open to foreign nationals holding a 13A, permanent, or temporary resident visa.
• With at least 1 year of experience in a customer service or call center role.
• Willing to work onsite and on a rotational schedule.

JOB RESPONSIBILITIES

• Providing assistance to external users of the client's technical products or services with regards to their questions or concerns.
• Provide Basic Troubleshooting for customers issues in hardware, software, networking or other designated products.
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
• Prepare a complete and accurate report on the issues received.
• Perform other related tasks needed.

RECRUITMENT PROCESS (ONLINE PROCESS)

• Recruitment Interview
• Online Assessment
• Hiring Managers Interview
• Language Assessment
• Job Offer