Portuguese Technical Support

J-K Network Services; Muntinlupa; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

Monthly incentives (based on KPI and attendance)

13th month (annual)

Company promos and discounts

Leave credits

HMO

Annual Performance Rating

Programs and rewards recognition

Performance Bonus - Based on the Performance Bonus Policy

Program Specific Incentives

Night Differential Pay

Overtime Pay

Job summary

An American outsourcing company is seeking a Portuguese Technical Support representative to provide assistance to external users. The ideal candidate will have a strong customer service background and be proficient in both Portuguese and English. This onsite position in Metro Manila offers a competitive salary of Php 85,000 gross and includes various benefits such as monthly incentives and performance bonuses.

Qualifications

• Open to Filipino candidates proficient in Portuguese and English.
• Open to foreign nationals holding a 13A, permanent, or temporary resident visa.
• At least 1 year of experience in a customer service or call center role.

Responsibilities

• Providing assistance to external users of the client's technical products or services.
• Basic troubleshooting for customer issues in hardware, software, networking.
• Follow appropriate escalation path to resolve technical issues.

Skills

Proficient in Portuguese

Proficient in English

Customer service experience

Job description

COMPANY PROFILE

It is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.

Position

Portuguese Technical Support

Company Industry

BPO Company

Work Location

Eastwood

Salary

Php 85,000 gross

Work Schedule

Shifting Schedule

Work Set-up

Onsite Set-Up

BENEFITS

• Monthly incentives (based on your KPI and attendance)
• 13th month (annual)
• Can get all Company promos and discounts
• Leave credits
• HMO
• Annual Performance Rating
• Programs and rewards recognition
• Performance Bonus- Based on the Performance Bonus Policy
• Program Incentives- Program Specific
• Night Differential Pay
• Overtime Pay

JOB REQUIREMENTS

• Open to Filipino candidates proficient in Portuguese and English
• Open to foreign nationals holding a 13A, permanent, or temporary resident visa
• With at least 1 year of experience in a customer service or call center role
• Willing to work onsite and on a rotational schedule

JOB RESPONSIBILITIES

• Providing assistance to external users of the client's technical products or services with regards to their questions or concerns
• Provide Basic Troubleshooting for customers issues in hardware, software, networking or other designated products
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
• Prepare a complete and accurate report on the issues received
• Perform other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS)

• Recruitment Interview
• Online Assessment
• Hiring Managers Interview
• Language Assessment
• Job Offer