Portuguese Bilingual Tech Support - 24/7 Onsite

TASQ Staffing Solutions; San Juan; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing firm is seeking a Portuguese Bilingual Tech Support agent in San Juan, Philippines. The role involves answering customer inquiries, providing technical support for products, and ensuring customer satisfaction across various communication channels. Candidates should have at least 1 year of relevant experience and knowledge of Windows applications. A professional demeanor and strong communication skills are essential.

Qualifications

• At least 1 year relevant experience in a call center environment required.
• Proficiency in Microsoft Word and Excel preferred.
• Demonstrating accurate data entry at a minimum of 40 words per minute.

Responsibilities

• Answer customer inquiries through various channels.
• Provide excellent support following account processes.
• Document customer interactions accurately.

Skills

Knowledge of Windows applications

Critical thinking skills

Listening skills

Conflict resolution

Data entry accuracy

Professional phone skills

Education

At least Senior HS graduate

Job description

A staffing firm is seeking a Portuguese Bilingual Tech Support agent in San Juan, Philippines. The role involves answering customer inquiries, providing technical support for products, and ensuring customer satisfaction across various communication channels. Candidates should have at least 1 year of relevant experience and knowledge of Windows applications. A professional demeanor and strong communication skills are essential.