Technical Support Representative

J-K Network Services; Pasay; Hybrid; PHP 334,800 - 390,600; Full time

Job summary

A leading BPO company is seeking a SaaS Technical Support Specialist to provide technical assistance and support via phone, email, or chat in a hybrid setup. The role requires troubleshooting hardware, software, and network-related issues, ensuring excellent customer service, and maintaining client satisfaction. Candidates should have a Bachelor’s degree in IT or related field, strong communication skills, and experience in technical support. The work schedule involves night shifts and offers a salary ranging from Php 30,000 to Php 35,000 gross.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience).
• Strong English communication skills (verbal and written).
• Experience in technical support, troubleshooting, or customer service preferred.
• Work experience in troubleshooting SaaS applications.

Responsibilities

• Provide technical assistance and support to clients via phone, email, or chat.
• Troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support when necessary.
• Ensure excellent customer service and maintain client satisfaction.

Skills

Strong English communication skills

Technical support experience

Troubleshooting skills

Experience with JavaScript

Experience with HTML

Experience with XML

Education

Bachelor’s degree in IT, Computer Science, or related field

Job description

COMPANY PROFILE

A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position

SaaS Technical Support Specialist

Company Industry

IT Company

Work Location

MOA Pasay City

Work Schedule

Night Shift (1x-2x a month RTO)

Salary

Php 30,000 - Php 35,000 gross

Work Set Up

Hybrid Setup

JOB REQUIREMENTS

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience)
• Strong English communication skills (verbal and written)
• Experience in technical support, troubleshooting, or customer service preferred
• Work experience in troubleshooting SaaS applications
• Experience with JavaScript, HTML, and XML

JOB RESPONSIBILITIES

• Provide technical assistance and support to clients via phone, email, or chat
• Troubleshoot hardware, software, and network-related issues
• Experience with Salesforce.com Service Cloud knowledge a plus
• Escalate complex problems to higher-level support when necessary
• Ensure excellent customer service and maintain client satisfaction

RECRUITMENT PROCESS

Online interview until Job Offer

• Hr Interview
• Technical Assessment
• Hiring Manager Interview
• Job offer