Portuguese-Speaking Customer Support Advisor | Level 1

Concentrix; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix in Philippines is seeking a Customer Service Advisor fluent in Portuguese to handle consumer conversations across channels and provide Level 1 resolutions. The role involves validating information, guiding users through troubleshooting steps, and ensuring all interactions align with brand standards.

You will adhere to established processes, capture case details in the system, and strive for high customer satisfaction while meeting daily performance goals.

Responsibilities

• Handle consumer inquiries via multiple channels.
• Troubleshoot and resolve Level 1 issues.
• Accurately record information and escalate as needed.

Job description

Concentrix in Philippines is seeking a Customer Service Advisor fluent in Portuguese to handle consumer conversations across channels and provide Level 1 resolutions. The role involves validating information, guiding users through troubleshooting steps, and ensuring all interactions align with brand standards.

You will adhere to established processes, capture case details in the system, and strive for high customer satisfaction while meeting daily performance goals.