Customer Service Advisor - Portuguese 2026

Concentrix; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix in Philippines is seeking a Customer Service Advisor fluent in Portuguese to handle consumer conversations across channels and provide Level 1 resolutions. The role involves validating information, guiding users through troubleshooting steps, and ensuring all interactions align with brand standards.

You will adhere to established processes, capture case details in the system, and strive for high customer satisfaction while meeting daily performance goals.

Responsibilities

• Handle consumer inquiries via multiple channels.
• Troubleshoot and resolve Level 1 issues.
• Accurately record information and escalate as needed.

Job description

Job Title

Customer Service Advisor - Portuguese 2026

Job Description

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

Location

PHL Quezon City - E-Commerce Bldg 1, Ground Flr

Language Requirements

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.