Policy Operations Associate – Insurance Admin & Compliance

AIA; Makati; On-site; PHP 350,000 - 500,000; Full time

Job summary

AIA is seeking an Insurance Operations Associate in Makati to deliver accurate policy administration and timely customer requests processing. You will ensure policy changes are handled within SLA and collaborate with stakeholders for a seamless customer experience.

The role requires a Bachelor's degree and at least 1 year in insurance operations, with proficiency in MS Office, strong attention to detail, and the ability to work across multiple systems. Flexibility with shifts may be required.

Qualifications

• Bachelor's degree required.
• 1+ year of experience in insurance operations.
• Proficient in Microsoft Office applications.
• Strong attention to detail with accuracy.
• Ability to navigate multiple computer systems and tools.

Responsibilities

• Process customer requests and policy changes within defined turnaround times.
• Maintain policy owner administration activities and ensure compliance with risk controls.
• Collaborate with internal stakeholders to deliver a seamless customer experience.
• Prepare transactional reports for management and relevant stakeholders.
• Assist in documenting policies and procedures for trainers and subject matter experts.

Skills

Policy administration

Insurance operations

Attention to detail

Communication

Multi-system navigation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

AIA is seeking an Insurance Operations Associate in Makati to deliver accurate policy administration and timely customer requests processing. You will ensure policy changes are handled within SLA and collaborate with stakeholders for a seamless customer experience.

The role requires a Bachelor's degree and at least 1 year in insurance operations, with proficiency in MS Office, strong attention to detail, and the ability to work across multiple systems. Flexibility with shifts may be required.