Insurance Operations Associate

AIA; Makati; On-site; PHP 350,000 - 500,000; Full time

Job summary

AIA is seeking an Insurance Operations Associate in Makati to deliver accurate policy administration and timely customer requests processing. You will ensure policy changes are handled within SLA and collaborate with stakeholders for a seamless customer experience.

The role requires a Bachelor's degree and at least 1 year in insurance operations, with proficiency in MS Office, strong attention to detail, and the ability to work across multiple systems. Flexibility with shifts may be required.

Qualifications

• Bachelor's degree required.
• 1+ year of experience in insurance operations.
• Proficient in Microsoft Office applications.
• Strong attention to detail with accuracy.
• Ability to navigate multiple computer systems and tools.

Responsibilities

• Process customer requests and policy changes within defined turnaround times.
• Maintain policy owner administration activities and ensure compliance with risk controls.
• Collaborate with internal stakeholders to deliver a seamless customer experience.
• Prepare transactional reports for management and relevant stakeholders.
• Assist in documenting policies and procedures for trainers and subject matter experts.

Skills

Policy administration

Insurance operations

Attention to detail

Communication

Multi-system navigation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Build a healthier and more sustainable future for everyone. At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities. Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

The Insurance Operations Associate is responsible for delivering efficient, accurate, and timely policy administration services by processing customer requests and policy changes in accordance with established turnaround times, service level agreements, and company standards. The role supports day-to-day insurance operations by ensuring the proper execution of policy owner administration activities, maintaining compliance with risk and control requirements, and collaborating with internal stakeholders to provide seamless customer experience.

Roles and Responsibilities

• Process assigned customer requests within the agreed turnaround time (TAT).
• Manage policy changes requests/adjustments in a timely manner.
• Collaborate with stakeholders and partners to ensure seamless and efficient execution of policy owner administration activities.
• Support the handling of all assigned request within approved authority limits, ensuring achievement of SLA targets for key KPIs.
• Assist in preparing transactional reports to management and/or relevant stakeholders on time (e.g., suspense reports).
• Provide assistance in documenting policies and procedures for trainers and subject matter experts, as applicable.
• Monitor assigned transactions for compliance with established risk and control requirements; elevate inconsistencies and issues to the responsible group and/or direct manager/head.
• Participate in projects/initiatives as a resource, if needed.
• Participate in walkthroughs with internal and external auditors on the effectiveness of the team’s existing controls, as required.
• Perform additional responsibilities and duties as assigned by the Team Lead/Manager or BU Head to meet operational and/or other requirements.

Minimum Job Requirements

• Education: Candidate must possess at least a Bachelor's/College Degree any field.
• Experience: Minimum 1+ year of experience supporting insurance operations
• Knowledge:
  • Background in insurance and banking / financial industry is a plus.
  • Proficient knowledge/ability with Microsoft Office applications.
  • For Internal Applicants: Working knowledge on the various systems of the Company with basic grasp of products issued by the company, and able to apply this knowledge in policy benefits handling.
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
  • Good research, analytical skills with high attention to detail and accuracy
  • Ability to coordinate completion of multiple tasks and meet established turn around time.
  • Ability to handle fast paced, high demand, environment while balancing multiple priorities.
• Growth Mindset: Growth mindset is the personal belief that skills and abilities can be developed through dedication and hard work. A growth mindset is viewing setbacks and failures as building blocks, feedback, and insight for future success.
• Must be flexible with scheduling including shifts, holidays, and/or weekends if applicable.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward.