Policy Administration Pro for Underwriting Support

QBE Group Shared Services Centre; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking an Administrative Support role to back policy documentation across lines of business, handle customer inquiries, and manage policy transactions. The role involves data entry, work allocation, and applying established rating methods.

You'll work with underwriters and agents to ensure accurate policy handling and timely service. A tertiary degree and at least 1 year in customer service in a BPO or Shared Services are preferred; opportunities

Qualifications

• Bachelors' degree or equivalent combination of education and work experience.
• At least 1 year of customer service experience in a BPO or Shared Services.

Responsibilities

• Review processing instructions and requests from underwriters and agents.
• Provide rating and processing support for lines of business.
• Process underwriting policy issuance and amendments.
• Support underwriters and assistants with inquiries and requests with a high level of complexity.
• Collaborate with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines.
• Ensure underwriting policies are followed and escalate where appropriate.

Skills

Customer service

Administrative support

Data entry

Policy administration

Education

Bachelor's degree or equivalent

Job description

QBE Group Shared Services Centre in Cebu City is seeking an Administrative Support role to back policy documentation across lines of business, handle customer inquiries, and manage policy transactions. The role involves data entry, work allocation, and applying established rating methods.

You'll work with underwriters and agents to ensure accurate policy handling and timely service. A tertiary degree and at least 1 year in customer service in a BPO or Shared Services are preferred; opportunities