Senior Associate Policy Administration (Cebu /Non-voice/Europe Shift)

QBE Group Shared Services Centre; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking an Administrative Support role to back policy documentation across lines of business, handle customer inquiries, and manage policy transactions. The role involves data entry, work allocation, and applying established rating methods.

You'll work with underwriters and agents to ensure accurate policy handling and timely service. A tertiary degree and at least 1 year in customer service in a BPO or Shared Services are preferred; opportunities

Qualifications

• Bachelors' degree or equivalent combination of education and work experience.
• At least 1 year of customer service experience in a BPO or Shared Services.

Responsibilities

• Review processing instructions and requests from underwriters and agents.
• Provide rating and processing support for lines of business.
• Process underwriting policy issuance and amendments.
• Support underwriters and assistants with inquiries and requests with a high level of complexity.
• Collaborate with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines.
• Ensure underwriting policies are followed and escalate where appropriate.

Skills

Customer service

Administrative support

Data entry

Policy administration

Education

Bachelor's degree or equivalent

Job description

• Administrative support experience.

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support policy documentation across various business lines, handle customer inquiries, and manage policy transactions efficiently. This role may involve data entry, customer service, work allocation monitoring, and determining premium charges using manual rating methods. The focus is on ensuring accurate policy handling based established protocols and procedures on and providing administrative support to the team.

Responsibilities

• Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents.
• Provide rating and processing support for lines of business and multi-state accounts.
• Process underwriting policy issuance and amendments within established guidelines.
• Provide customer service support for underwriting assistants and underwriters, handling inquiries and requests with a high level of complexity.
• Work with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines of business.
• Ensure underwriting policies are followed and referals/escalation matrix is applied when appropriate.
• Establish and maintain good working relationships with stakeholders.
• Maintain product, system and process knowledge.

Work Experience

Necessary Work Experience includes:

• At least 1 year experience in customer service in a BPO or Shared Services industry

Preferred Work Experience includes:

• Policy administration experience.
• Rating and processing experience.
• Data entry experience.
• Administrative support experience.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Administrative Support, Analytical Thinking, Critical Thinking, Customer Service, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Administration, Policy Compliance, Policy Management, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.