Policy Support Specialist — Insurance & Compliance

QBE Group Shared Services Centre; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking a detail-oriented customer service professional to handle email inquiries from customers, underwriters, and agencies. You will monitor inflow of new business, renewals, cancellations, and endorsements, while maintaining policies and timely reporting.

The role emphasizes accuracy, policy compliance, and collaboration with multiple stakeholders. A relevant bachelor’s degree and 0-1 year experience are preferred; MS Office skills are required

Qualifications

• Bachelor's degree or equivalent required.
• 0-1 year relevant experience.
• Proficient verbal and written communication skills and attention to detail.
• Knowledge of Insurance Processing is preferred.

Responsibilities

• Provide customer service via email and respond to questions from customers, underwriters and agencies regarding product, process, policy.
• Ensure policies are followed and escalate where appropriate.
• Comply with applicable legislations, industry codes, and company policies and procedures.
• Establish and maintain good working relationships with stakeholders.
• Cooperate with other functions to answer questions about product, process, policy, etc.

Skills

Analytical Thinking

Data Entry

Data Quality

Insurance Underwriting

Policy Administration

Policy Compliance

Policy Management

Prioritization

Regulatory Compliance

Risk Management

Stakeholder Management

Education

Bachelor's Degree or equivalent in related field

Tools

MS Office

MS Excel

Job description

QBE Group Shared Services Centre in Cebu City is seeking a detail-oriented customer service professional to handle email inquiries from customers, underwriters, and agencies. You will monitor inflow of new business, renewals, cancellations, and endorsements, while maintaining policies and timely reporting.

The role emphasizes accuracy, policy compliance, and collaboration with multiple stakeholders. A relevant bachelor’s degree and 0-1 year experience are preferred; MS Office skills are required