Underwriting Policy Support Specialist

QBE Group Shared Services Centre; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking a full-time policy administration professional to support documentation across lines of business, handle customer inquiries, and manage policy transactions. You will review instructions, provide rating and processing support, and ensure compliance with established guidelines while maintaining strong relationships with stakeholders.

The role emphasizes accurate policy handling, data entry where needed, and administrative support to

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Some relevant work experience.
• Policy administration experience (preferred).
• Rating and processing experience (preferred).
• Data entry experience (preferred).
• Administrative support experience (preferred).

Responsibilities

• Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents.
• Provide rating and processing support for lines of business and multi-state accounts.
• Process underwriting policy issuance and amendments within established guidelines.
• Provide customer service support for underwriting assistants and underwriters, handling inquiries and requests with a high level of complexity.
• Work with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines of business.
• Ensure underwriting policies are followed and referrals/escalation matrix is applied when appropriate.
• Establish and maintain good working relationships with stakeholders.
• Maintain product, system and process knowledge.

Skills

Administrative Support

Analytical Thinking

Critical Thinking

Customer Service

Insurance Underwriting

Intentional collaboration

Managing performance

Policy Administration

Policy Compliance

Policy Management

Prioritization

Regulatory Compliance

Risk Assessments

Risk Management

Stakeholder Management

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

QBE Group Shared Services Centre in the Philippines is seeking a full-time policy administration professional to support documentation across lines of business, handle customer inquiries, and manage policy transactions. You will review instructions, provide rating and processing support, and ensure compliance with established guidelines while maintaining strong relationships with stakeholders.

The role emphasizes accurate policy handling, data entry where needed, and administrative support to