Insurance Policy Service Associate I

QBE Group Shared Services Centre; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking a diligent insurance customer service professional to support underwriters and agencies, operate the switchboard, and resolve billing inquiries with accuracy and courtesy.

The role emphasizes regulatory compliance, privacy, and proactive support for internal and external clients, with strong English communication and organizational skills.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• 0–1 year relevant experience.
• Strong spoken and written English.
• Problem solving and analytical thinking.
• Attention to detail and organization.

Responsibilities

• Provide insurance service to underwriter and agency questions regarding product, process, policy.
• Operate switchboard and connect callers to the appropriate person.
• Answer billing inquiries and resolve billing issues promptly.
• Ensure policies are followed and refer/escalate where appropriate.
• Comply with legislations, industry codes, and company policies.
• Maintain regulatory compliance with regional authorities and security/privacy standards.
• Build and maintain good relationships with stakeholders and cross-functional teams.
• Follow scripting to ensure customer intent is understood and routed correctly.

Skills

Customer service

English proficiency

Problem solving

Attention to detail

Adaptability

Administration

Stakeholder management

Education

Bachelor's degree

Tools

MS Tools

Job description

QBE Group Shared Services Centre in Cebu City is seeking a diligent insurance customer service professional to support underwriters and agencies, operate the switchboard, and resolve billing inquiries with accuracy and courtesy.

The role emphasizes regulatory compliance, privacy, and proactive support for internal and external clients, with strong English communication and organizational skills.