Policy Administration & Underwriting Support Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines, seeks an Administrative Policy Support professional to assist in policy documentation, rating, processing, and customer inquiries across multiple lines of business. The role emphasizes accurate policy handling, data entry, and collaboration with underwriting teams.

You will review instructions, provide rating support, issue and amend policies within guidelines, and maintain knowledge of products and processes while building strong

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Some relevant work experience.
• Policy administration and rating/processing experience preferred.

Responsibilities

• Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents.
• Provide rating and processing support for lines of business and multi-state accounts.
• Process underwriting policy issuance and amendments within established guidelines.
• Provide customer service support for underwriting assistants and underwriters, handling inquiries and requests with a high level of complexity.
• Work with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines of business.
• Ensure underwriting policies are followed and referals/escalation matrix is applied when appropriate.
• Establish and maintain good working relationships with stakeholders.
• Maintain product, system and process knowledge.

Skills

Administrative Support

Analytical Thinking

Critical Thinking

Customer Service

Insurance Underwriting

Intentional collaboration

Managing performance

Policy Administration

Policy Compliance

Policy Management

Prioritization

Regulatory Compliance

Risk Assessments

Risk Management

Stakeholder Management

Education

Tertiary Degree or equivalent combination of education and work experience

Bachelor's degree or equivalent

Job description

QBE Group Shared Services Centre in Cebu City, Philippines, seeks an Administrative Policy Support professional to assist in policy documentation, rating, processing, and customer inquiries across multiple lines of business. The role emphasizes accurate policy handling, data entry, and collaboration with underwriting teams.

You will review instructions, provide rating support, issue and amend policies within guidelines, and maintain knowledge of products and processes while building strong