Insurance Customer Care Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 335,000 - 469,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks a customer service professional to handle phone inquiries, assist underwriters and agencies, and address billing questions while maintaining brand integrity.

You will follow scripting, route calls, and collaborate with teammates to provide accurate information and timely solutions. A bachelor's degree and 0–1 year experience are preferred. This role offers a fast-paced environment and opportunities to grow within a global insurer.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 0-1 year relevant experience in customer service or call center.
• Excellent spoken and written English.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide customer service via phone calls and answer questions about product, process, policy.
• Route calls to appropriate end location per procedures.
• Comply with laws, industry codes, and company policies.
• Maintain privacy and confidentiality.
• Establish and maintain good relationships with stakeholders.
• Support billing inquiries and resolve issues in a timely manner.

Skills

Customer service orientation

English communication

Attention to detail

Problem solving

Adaptability

Multi-tasking

Administrative skills

MS Office proficiency

Education

Bachelor's Degree or equivalent

Tools

MS Excel

CRM software

Job description

QBE Group Shared Services Centre in Cebu City seeks a customer service professional to handle phone inquiries, assist underwriters and agencies, and address billing questions while maintaining brand integrity.

You will follow scripting, route calls, and collaborate with teammates to provide accurate information and timely solutions. A bachelor's degree and 0–1 year experience are preferred. This role offers a fast-paced environment and opportunities to grow within a global insurer.